Question 1

Do my customers need to download an app?

Accepted Answer

No — loyalty cards live directly in Apple Wallet and Google Wallet. Your customers simply add their card and it's always in their pocket, ready to scan. No app store, no downloads, no friction.

Question 2

How long does setup take?

Accepted Answer

Under 5 minutes. Choose your brand colors, set your reward structure, and you're live. Your customers can start joining immediately through your unique QR code or link.

Question 3

Can I customize my loyalty card?

Accepted Answer

Yes — you can customize your brand colors, upload your logo, set your own reward descriptions, and choose custom reward icons. Every card reflects your business identity.

Question 4

How do customers earn points?

Accepted Answer

Staff scans the customer's QR code from their wallet pass, or the customer scans your store's QR code. Points are added instantly and the customer gets a notification on their phone.

Question 5

Is there a free trial?

Accepted Answer

Yes — every plan comes with a 14-day free trial. We'll collect your card details upfront so there's no interruption, but you won't be charged until day 15. Cancel anytime during the trial at no cost.

Question 6

What happens when a customer earns a reward?

Accepted Answer

When a customer reaches the points threshold, their card shows the reward is ready to claim. A staff member verifies and marks it as claimed — the points reset and the cycle starts again.

Question 7

Can I have multiple staff members?

Accepted Answer

Yes — with the Pro plan you can invite staff members and assign roles. Owners and admins manage the program, while staff members can scan cards and add points.

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